In the case of most B2B services, the only tangible thing that the customer sees when buying a service is t
he service contract.
Thus, it is not a big leap of imagination to say that a high quality contract is needed for a high quality service, and the sooner contractual issues are addressed the better. While contracts professionals and lawyers can make a valuable contribution to product life-cycle management, few people involved in new product or service design, or development, have contracts or terms high on their agenda.
\r\n
KATRI REKOLA, Rekola Design and HELENA HAAPIO, Lexpert Ltd
This resource is only available to our paid members. You can Join Us or Sign in to get access to this resource.