\r\n In a recent IACCM survey, just 10% of participants said that they believe their contract terms and commercial policies provide a source of competitive advantage. 40% felt that they represent a competitive disadvantage. Where does your organization sit on this scale? Have you any idea - and do you know what aspects of performance would really make a difference? It is questions like these that can be answered through benchmarking - and those benechmarks can gain you the management attention and investment that we all seek.
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