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15 January 2014 · Article

Need a dual language contract? Here's how

Hopefully, you won't respond with a blank look if a colleague asks you this question:  'I want to transition Spanish-speaking customers to English language or set up a dual language contract ... is that possible?' In reality, you will be be trying to answer that question when a dual-language contract lands on your desk. It will happen sooner or later. Are you prepared?  


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