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25 January 2024 ·

Striking a balance: the transformative impact of Artificial Intelligence (AI) on the contracting industry



This article provides insight into the growing potential of artificial intelligence in the field of contracting. It is a useful complement to WorldCC’s imminent report of the current state of AI adoption by contracts and legal functions.

Imagine a scenario where intricate contract negotiations seamlessly unfold, tedious paperwork is effortlessly managed, and businesses gain the ability to make prompt, well-informed decisions. In an era marked by rapid technological advancements, Artificial Intelligence (AI) emerges as a transformative force across various industries, enabling machines to learn, adapt, and excel in intricate tasks beyond traditional limitations. Notably, AI is making significant strides in revolutionizing contract management.

From elevating efficiency and precision to delivering cost savings and supporting strategic decision-making, AI is reshaping the contract management landscape in ways once deemed unimaginable. Step into the revolutionary domain influenced by Artificial Intelligence in the contracting field, often referred to as Contract Lifecycle Management (CLM) tools.

The Contracting Industry is experiencing a profound shift as Artificial Intelligence (AI) technologies increasingly find their way into various aspects of operations. This infusion of AI brings about a host of advantages and challenges, reshaping how contracting professionals navigate their roles.

Some of the foreseeable benefits of AI are:

Efficiency and automation

AI's ability to streamline routine tasks, such as document processing and contract review, is a game-changer. This not only saves time but also allows industry professionals to redirect their efforts toward more complex and strategic elements of contracting.

Enhanced accuracy

The analytical prowess of AI contributes to heightened accuracy in decision-making, reducing the likelihood of errors in contract creation and review. This precision aids in mitigating risks associated with contractual agreements.

Cost savings

The automation and efficiency gains brought by AI translate into tangible cost savings. By reducing the need for extensive manual labor, AI makes the contracting process more cost effective and scalable.

Predictive analytics

AI's capacity to analyze historical contract data empowers professionals with predictive insights. This foresight allows for better-informed decisions regarding future trends, potential risks, and optimal negotiation strategies.

Improved compliance

AI's ability to track changes in regulations ensures that contracts adhere to the latest legal requirements. This proactive approach minimizes compliance-related risks for contracting organizations.

Of course, we need to recognize that these benefits also have a cost and some potential risks. . Every technology has its own challenges and limitations and the same is the case with AI as well.

Complex implementation

Integrating AI technologies can be intricate and requires a significant initial investment. Adapting existing systems and processes to seamlessly incorporate AI poses a challenge for organizations.

Data security and privacy concerns

Given that AI heavily relies on data, safeguarding sensitive information becomes a critical concern. Robust data security and privacy measures are necessary to prevent unauthorized access and protect confidential data.

Lack of human touch

While AI can automate various tasks, the importance of the human touch in negotiation, relationship-building, and understanding nuanced contexts cannot be overstated. Striking the right balance between automation and human intervention is an ongoing challenge. Human judgment, empathy, and interpersonal skills are irreplaceable for flexible problem-solving and successful contracting outcomes.

Ethical considerations

The decision making in AI is based on algorithms, raising ethical concerns related to bias and fairness. Ensuring that AI systems are ethically designed and monitored is imperative to maintain trust and integrity in the contracting process.

Continuous learning and adaptation

AI technologies necessitate continuous updates and improvements to stay relevant. Contracting professionals need to invest in ongoing training to effectively understand and leverage evolving AI capabilities.

As AI continues to permeate the contracting Industry, the potential benefits are abundant, but so are the challenges. Striking a balance between increased efficiency, accuracy, and ethical considerations is crucial. Successfully adopting AI in contracting involves a strategic and measured approach that harmonizes the strengths of technology with the nuanced expertise of human professionals. In this evolving landscape, finding the right equilibrium between automation and human involvement becomes essential for organizations, ensuring that the advantages of AI are harnessed while addressing the challenges to maintain trust, compliance, and effective collaboration in the AI-driven era of contracting.


Mohit Khullar is an Executive Director with Grant Thornton Bharat LLP. Mohit has more than two decades of rich experience in areas of risk management, dispute resolution, commercial management, growth and strategy. Mohit is a member of Chartered Institute of Royal Arbitrators, UK and Indian Council of Arbitration, India. He is also a certified Coach from EMCC and is recognised as one of the top voices in Risk Management, Contracts and Mentoring by LinkedIn.

Arpita Maggon is a Manager-Legal with Esri India Technologies Pvt. Ltd., bringing to the forefront a wealth of experience spanning over a decade. Her expertise encompasses a broad spectrum of legal domains, including contract management, dispute resolution, compliance management, procurement operations, and risk management.


Grant Thornton is one of the leading management and development consultancy firms that is part of Grant Thornton International which operates in more than 147 markets involving more than 68,000 professionals.. A truly Indian Firm with global connections - we work with businesses and government across industries and sectors, providing assurance, consulting, tax, risk and digital and technology transformation services.



Mohit Khullar Arpita Maggon
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