Top 5 most significant factors likely to cause a loss of value:
- Incomplete service definition resulting in extra charges for 'missing' services
- Poorly constructed service levels resulting in the vendor continually performing below the service levels required
- Failure of our own business to implement internal change
- An adversarial relationship rather than an innovative partnership
- Failure to consult internal stakeholders during the RFP process resulting in missing or conflicting requirements
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