Those who follow IACCM already know that we are enthusiastic advocates of user-friendly contracts. That means contracts (and contracting processes) that are designed to respond to user needs - simple to execute, easy to understand, of practical help in reaching goals. Our enthusiasm is not simply because we believe that service providers should focus on their users; it is also because it reduces risk. A user-friendly approach will gain increased adoption; and it will also ensure more use of the contract to support implementation and performance. So who could object to that?
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