Welcome to our 2011 Supplier Relationship Management (SRM) report. This is the third consecutive year that
State of Flux has conducted a global survey of practices in this important and evolving discipline. Interest in SRM
continues to be high, judging by the many conversations I have with organisations every week and the almost
300 that took part in the research this year. My thanks go to each and every one of them – and, in particular, to the
five companies that agreed to be featured as case studies – for sharing their experiences.
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