Claim Management is often considered as an agressive process and attitude with regard to stakeholders. This is true when a contracting party does not give priority to Good Faith and/or decides not to have a professional approach prior to the Execution Phase and throughout contract execution. Claim Management can provide a real added value : profitability improvement, customer satisfaction contribution and greater reliability of project delivery. What is the secret? The application of a "Claim Method".During this one-hour 'Ask The Expert' WebinarvGuillaume Bernard, an international expert in Contrat & Claim Management, shares: Claim Management concepts Overview of the "Claim Method" Analysis of a concrete case studyOur expertGuillaume BernardM. Guillaume Bernard, currently serves as a Contract & Claim Manager in the Energy sector, with particular experience in the execution of turnkey projects. He has a legal background with a strong contractual culture (civil and common law), and has developed specific expertise in the implementation of Contract & Claim Management cultures within tendering and execution project organizations (opertaional processes/tools and training courses).
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