SRM is emerging as both an important business activity and as a professional discipline within major organisations around the world. Research evidence suggests that SRM can deliver significant tangible benefits in addition to those achieved through world-class strategic sourcing, negotiation, contract and performance management. This session will look at the skills and knowledge needed to implement SRM practices effectively within organisations. Relationship management requires a blend of technical capabilities – process and organisational design, structuring of appropriate contracts, future-facing measurement systems and key behavioural competencies such as communication, influencing as well as trust building. The session will consider some of the skills required for success in dealing with:
- Preparing convincing SRM business cases
- Designing an effective governance structure
- Creating and implementing a communications plan
- Engaging key stakeholders and supplier executives
- Developing metrics that drive successful behaviours
- Encouraging positive approaches to change
- Collaborating with strategic partners
- Devising appropriate contractual arrangements
- Tracking and reporting SRM benefits
- Resolving conflicts and issues collaboratively
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