Procurement guidance: Managing and monitoring suppliers' performance

Government buyers are operating in an increasingly dynamic commercial and technological environment. Effective procurement planning and monitoring of supplier performance is critical to controlling the risks and costs involved in procurement.\r
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This Guide has been developed to provide information about simple, practical tools for developing supplier performance monitoring strategies. It explains the concept of supplier performance monitoring and provides helpful hints on when and how it should be implemented.\r
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Who should read this Guide? All Queensland Government officers who are involved in procurement management, planning and contract management should be aware of the importance of supplier performance monitoring strategies.