Old-school, transactional product support paid defense contractors to ship spare parts and do repairs; it paid contractors to 'fix-on-failure'; management experts say that DoD should adopt a different contracting model: Performance-Based Life Cycle Product Support Management, or PBL; under PBL, the military buys system performance, or outcomes, rather than products or services, and a contractor is responsible for providing a defined level of equipment readiness or availability, whatever the cost
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