Businesses are pushing the mediation agenda forward as part of a broader conflict management process to manage disputes while there is still an opportunity to resolve them. In the past, mediations were often left to the lawyers but it is increasingly becoming a general business management skill. As such, we've invited Harold Coleman, Executive Director of the American Arbitration Association, to take you through a mock mediation around a common commercial dispute. With help of two IACCM board members, posing as opposing parties, you'll learn how mediation fits into your contract management regime, the steps of a mediation process and what skills the contract team needs to obtain to find business solutions through mediation.Mediator: Harold Coleman, Jr., Esq., Executive Director and Mediator, American Arbitration Association 'Opposing Parties' & IACCM Board Members: Diane Homolak Global Legal Operations, Quality & Strategy Manager, HP Dave Barton, VP of Customer Contracts, Agilent Technologies
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