Academic research has long focused on understanding conflict in hopes of enabling faster resolution-or better yet, avoiding conflict in the first place. Kristin J. Behfar's recent study turns the traditional thinking about conflict on its head. Behfar and her coauthors argue that it's how we fight that determines what happens next.\r
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If we can control our reaction, we can encourage better outcomes. This is one of the most common-and most important-themes in all of my research. And it's true across cultures, in any context. If you understand the patterns of how people respond to different deliveries, you can ensure that you don't respond in kind, and can engage in a more proactive process of resolving conflict.
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