Dr. Ulrich Hagel is an attorney and mediator employed as a Senior Expert in Dispute Resolution by Bombardier Transportation in Germany. In this podcast, Ulrich shares his thoughts on why the frequency of claims and disputes is increasing and offers some hints and tips on ways to reduce the contention in dispute negotiation.
Ulrich will be speaking at the IACCM Europe Conference in Berlin, April 23-25 2013. To learn more, go to http://www.iaccm.com/europe
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