Contract Management with respect to Customer Contracts provides us with an enormous amount of data, defining every aspect of the respective business relationship including pricing, service levels, support, payment terms, and customer obligations. Moreover, it contains functions to control recurring service delivery and periodic billing cycles, etc. Therefore, Contract Management not only plays a critical role, throughout the complete sales process, from the initial proposal through the final payment, but more and more the Management of Big Data plays an essential role.Whereas Contract Management of the past has been a very cumbersome, largely manual and disjointed process, resulting in poor visibility / reportability, the new fully integrated and system supported processes and solutions allow us to measure, monitor and analyze data and maximize the effectiveness of the complete business process cycle by leveraging Business Analytics in our daily work.Günther Bader Global Contract Management Services, SAP AG
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