ELB Engineering was a successful project-based business, but faced increasing challenges over project performance. Three years ago, it decided to introduce a central contract management team. In this interview, Rigard Geyser, Commercial Manager at ELB Engineering, describes the impact of this decision on overall business results and client satisfaction.Rigard is also a speaker at the upcoming IACCM Europe Forum in Berlin, April 23-25 2013. To see the full agenda and speaker list, go to http://www.iaccm.com/europe.
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