IACCM has a wealth of data on contract management process and organizational performance. I continue to be surprised by how few contract groups - whether buy-side, sell-side or legal - actually seek to measure their relative performance. In many cases, I know that they do not have base-line data, yet in some areas they clearly do - for example, the headcount or the budget; and in others they certainly should be aiming to develop data - for example, cycle times or where time is spent.
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