These are the presentations for the meeting listed below. (SEE ALSO PART 2)
CANARY WHARF, LONDON - DECEMBER 6th 2011
Senior executives from some of the UK's leading corporates, the likes of DSM, Ernst & Young, Logica, Clifford Chance Alsbridge and others have used China as a high quality, low cost resource for both ITO & BPO.
WHAT YOU LEARNED BY ATTENDING:
• How to make outsourcing IT & BPO to China work for you
• Tapping China's growing ITO and BPO capabilities
• What are the opportunities to develop business in China's huge domestic market for IT & BPO
• Future trends in the China market in ITO & BPO
AREAS THAT WERE COVERED:
• What types of IT applications & business processes have been outsourced & results to date
• The costs & benefits associated with outsourcing to China
• What are the risks and how can they be mitigated and managed
• Managing cross cultural issues / Legal: Contractual, Data Protection, IPR
• Process migration, technology and people issues
• Governance models (3rd party / captive / BOT) & supplier selection issues
SPEAKERS INCLUDED:
• Banesh Prabhu, Former Head of International Operations, Global Consumer Bank, CITI
• Dariusz Sus, Chief Operating Officer (GSS), ERNST & YOUNG
• Mark Payne, Shared Services Director, LOGICA
• Tony Johnson, Director Global Service Management, DSM
• Andre Duminy, Partner, CLIFFORD CHANCE
• Paul Morrison, Director of BPO & Shared Services ALSBRIDGE
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