Mature client and service provider relationships are evolving how the contractual benchmarking language is used most effectively from an accepted management tool for clients to gauge the cost and quality competitiveness of service delivery to a strategic tool for clients and service providers to mutually enhance the sourcing relationship.
In this session we will explore how benchmarks are increasingly being used to define and implement broader transformational IT change programs. In this new context, benchmarking is the first step in a mutually agreed program of client/provider transformative change to achieve operational excellence.
Tom McCormack Government Services
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