ATE - The Importance of Claims Management in Capital Projects

In capital projects, claims can often amount to millions of Dollars - often between 10-25% of the total contract price - making effective Claim Management critical to overall project success.To protect against such losses it is critical to resolve claims, to the complete satisfaction of the other party, with minimum disruption to daily project business activities. Claims resolution is a key deliverable of a successful project - in this 'Ask The Expert' webinar, Suna Didem Pamukcu, a senior Contracts & Claims Expert in the oil & gas industry, shares her experience in best practice Claims Management.The one-hour webinar provides insights and practical guidance for:- understanding the definitions and differentiation of terminologies; variation, claims and claims management\r
- realizing the necessity and importance of claims management\r
- understanding the importance of time frames in resolution of claims management\r
- the execution of claims management within the organizational structures of project teams\r
- implementing a standardized claims management process; prevention and processing\r
- evaluating the effectiveness of supporting tools; documentation, data base and other materials.\r
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Our Experts:Suna Didem Pamukcu, Senior Contracts & Claims ExpertHave been authorized in critical lead positions for the management, coordination and advisory purpose of procurement, contracting and claims activities in various multi-national oil & gas capital projects located both at headquarters and site having the total investment costs over 7 bn. USD.Referring to her over 15 years of experience on large oil and gas projects plus energy & telecommunications industries, she has developed and excelled in a team based environment with the following field of expertise;• Establishment, development and execution of procurement, contracting and claims management process along with their various types of contracts and supportive tools.• Scheduling, budgeting and planning of contracts• Leading to the project teams to maintain interfaces with key stake holders• Auditing & training the project teams• Providing primary interface with internal and external sources• Leading to change management activities of scope changes, lien waivers, insurances and claims.In addition to her foregoing business experiences, she has gained series of certifications and awards on international basis resulting from her successful performance in professional procurement, contracting and claims management. Didem is responsible for contracts and claims management activities of capital projects under Corporate Project Management department of OMV Aktiengesellschaft as senior contract and claims manager.