ATE - Managing Outsourcing Contracts - What is Good Industry Practice?

Research clearly shows that a significant number of major outsourcing contracts and large commercial deals still go off the rails, and fail to deliver to the original business case. The results are often disappointing, and can result in termination of agreements and strategic relationships.A great deal of work has taken place recently by the ISO committee which is drafting guidance on good industry practice in managing outsourcing contracts. This webinar provides the latest information on that work and an opportunity to comment/ask questions on what is happening in the standards arena.The following topics are covered: Where do we go wrong in outsourcing contracts today? How can standards help? Outsourcing relationship challenges Key factors in relationship management and governance Future development in standardsThe expert is Adrian Quayle, who is chairing the work to draft the new outsourcing ISO standard.Our expert:\r
Adrian Quayle (Managing Director, P & Q Consulting, Chair ISO/PC 259 Outsourcing, Board Member of the National Outsourcing Association)Following many years working with customers involved outsourcing across Europe and globally, Adrian focuses on helping organisations to foster and maintain effective collaborative relationships. He is the Chair of the ISO Committee (ISO/PC 259) which is developing the new international standard on Outsourcing.Adrian is a Member of the Board of the UK National Outsourcing Association (NOA).He was also a member of the committee that drafted both parts of British Standard BS 11000: Collaborative Business Relationships. )