The management of large and complex contracts presents special challenges some of which are highlighted in the example of Outsourcing agreements. Moreover in certain industries such as the Financial Services Industry there is the additional requirement to address onerous regulatory oversight. For many organizations this creates nervousness over Outsourcing leading to an increase in internal procurement resources required to manage these types of transactions.Yet at Zurich Financial Services they implemented an innovative way to address these concerns and not only has Outsourcing continued but it has even extended to Procurement itself!How has this been achieved? Listen to the Zurich story.
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