Contracting for services is often contracting for change. Not all organizations are adept at managing change. In this Ask the Expert, Deborah Kops, Managing Principal of Sourcing Change, will offer her advice for anticipating and managing change to achieve positive outcomes.
Contracting professionals will learn:
- How they can anticipate reactions to change
- What they can do to become change agents
- How they can shape contracts to promote change management
Our Expert: Deborah Kops
Deborah Kops is the Founder and Managing Principal of Sourcing Change. Formerly a founding partner of PwC's BPO unit, the CMO of a leading offshore BPO, Managing Director of FleetBoston's (now Bank of America) Services Group, Managing Director of Global Sourcing Transformation for Deutsche Bank; and consulting partner in two major firms, Deborah has seen the good, the bad and the ugly of moving to outsourced and shared services models.
Using her experience as a buyer, vendor and advisor in the training and BPO industry, Deborah now works with leading companies to navigate the change management challenges through www.sourcingchange.com - the first resource solely dedicated to outsourcing and shared services change management. She frequently presents at industry forums including those sponsored by the Financial Times , Corporate Research Foundation, SSON , Das Shared Services Internationale/ Management Circle Finance and Accounting Transformation, The Conference Board Shared Services and Strategic Outsourcing Conferences, HROA, and Global Services. She has delivered workshops at institutions such as University of Pennsylvania Wharton School of Business, Carnegie-Mellon University and Lancaster University School of Management (UK), and has research relationships with Lancaster and Oxford (Said School of Business) Universities. Deborah can be reached at deborah.kops@sourcingchange.com.