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04 July 2022 ·

What is the future of legal services procurement?

The legal opinions in this article are the author’s own, not WorldCC’s, and this is not legal advice.

Innovative technology has disrupted long-standing customs of the legal profession. Changing regulatory frameworks are creating growing demand for regional and category expertise. High firm billing rates, vague retainer arrangements, and poor customer service are frustrating clients, and these shifting market dynamics, combined with powerful new data analytics capabilities, will oblige better and more defensible decisions by all parties in the future. While the legal business as we have known it is already changing distinctly, the technological shift enabling that change will deliver new high-value benefits to both clients and firms of all sizes. This article explains why these trends are developing fast and how Globality and other firms, in response, are capturing successful ways forward.


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