We all know that contract language has never been user-friendly and, yet we seem to be slow at fixing the problem even though we also know how businesses spend extensive time and money on contract negotiations, drafting, and reviewing. And it’s no mystery -- although contracts are a vital part of business-to-business (B2B) exchanges and guide the exchange relationship, we keep trudging through complicated and laborious text. This article focuses on one method for fixing this, and the operative phrase is design thinking.
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