This template provides a consistent format for all Operating Level Agreements (OLAs). It addresses responsibilities and procedures for these internal units, whose purpose is to provide IT services and support. The objective of the OLA is to present a clear, concise and measurable description of the service provided.\r
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Note: This is an example and is included solely for the purpose of assisting IACCM members. It is not endorsed by IACCM and is not a substitute for legal advice which should always be sought if required.
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