Nearly everyone in our organisation has an idea. Our providers are full of ideas for us and our customers likewise. That isn't the problem. It's whether we create an environment where ideas are heard, where it's safe to fail, and where one's position does not dictate their value. In this fast and furious session, we blast through the barriers and show how we can lead innovation - not by big projects and not by committees - rather by simple techniques that get results quick and become contagious.
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