You don't have to search far to discover all that is being written about increased complexity in today's business world. At the top of the list come issues such as managing interconnections and interdependencies - many of which cross traditional boundaries of language, culture and commercial norms. Networked technologies and social media mean that we cannot any longer ignore diverse stakeholder opinions. Old assumptions that power will prevail are no longer true - so is empathy the new source of strength?
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