Supplier Relationship Manager I

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Description

The Supplier Relationship Manager I leads efforts in developing, promoting, and facilitating all aspects of the enterprise-wide Supplier Oversight Program and is responsible for delivery of best-in-class supplier performance management for assigned suppliers and categories of suppliers. Routine activities include but is not limited to: ensuring that supplier relationships are optimized to support WellSense’s corporate strategy; leading collaboration between business leaders and suppliers to drive program optimization; and supporting knowledge exchange to ensure alignment and innovation. 

Our Investment in You:

  • Full-time remote work
  • Competitive salaries
  • Excellent benefits

Key Functions/Responsibilities:

  • Coordinate supplier on-boarding and off-boarding by working cross-functionally i.e., legal, compliance and various operational SMEs
  • Develop and manage a supplier communication plan to ensure program and operational changes are communicated in an effective and timely manner
  • Facilitate and prepare materials to support supplier annual reviews for various supplier oversight committees and supplier business reviews for select suppliers
  • Responsible for evaluating and tracking service level agreements against contract requirements and industry benchmarks
  • Collaborate with business owners and finance departments to track savings and ROI
  • Ensure that assigned suppliers are compliant with the business and regulatory requirements outlined in the supplier agreements
  • Distribute regulatory and operational reports to internal stakeholders in accordance with established business rules
  • Manage escalations for risks & issues for suppliers within scope of responsibility by working with internal stakeholders such as compliance, legal and various SMEs
  • Support the tracking and monitoring from a compliance perspective suppliers that are delegated key plan functions and are designated as FDR, Material Subcontractors or Subcontracts in accordance with CMS, and state regulations
  • Monitor supplier’s progress and compliance with any corrective action related to performance deficiencies. When necessary will work with the functional area managers, legal, and the compliance team if other remediation or contractual impacts are required
  • Support internal and external audits of assigned suppliers
  • Collaborate with business owners, strategic sourcing and legal to ensure change orders, change requests and contract amendments are appropriately documented and executed in a timely manner
  • Partner with finance to ensure payables are dispersed as outlined per the contract and monitor all spend during life of the contract to ensure funding available
  • Support process re-design and process improvement initiatives
  • Provide input into new program or product operational readiness plans
  • Plan, schedule and track supplier relationship management activities using appropriate tools
  • Support promotion and management of WellSense supplier diversity program
  • Performs other duties as assigned

Additional Minimum Requirements for Level II

  • Drive NVOC or CVOC supplier oversight committee activities
  • Lead the gathering and analysis of industry and supplier trends to provide stakeholders with market intelligence regarding opportunities, innovations and potential competitive advantages
  • Support supplier risk categorization activities
  • Drive development and optimization of ongoing status reports regarding the activities, outcomes, and program details of the supplier oversight program
  • Collaborate with business owners, actuarial and finance to draft and implement new program savings and ROI tracking methodologies
  • Take a leadership role in developing cost modeling and benchmarking to measure innovation and continuous improvement opportunities proposed by suppliers that contribute to new solutions or improvements
  • Support identification, development and tracking of new KPI's for suppliers to ensure optimal support and minimize risk to WellSense
  • Manage and influence supplier contract management processes for suppliers to ensure timely execution of contract reviews and approvals

Education:

  • Bachelor’s degree required or equivalent combination of education and relevant work experience

Preferred/Desirable:

  • Master’s degree in a related field preferred

Experience:

  • Strategic Relationship Manager I would have a Bachelor's degree in business or supply chain management, or related field and 5 years procurement/supply chain management or related field, or equivalent combination of education and relevant work experience
  • Healthcare related experience preferred
  • Working knowledge of regulatory requirements in a healthcare environment (FDRs, CMS, NCQA, URAC, etc.) preferred
  • Experience in CMS Medicare products, Medicaid, or QHP preferred
  • Familiarity with program design and management desired
  • Experience with project management desired

Competencies, Skills, and Attributes:

  • General knowledge of Healthcare Operations and Managed Care required
  • Conflict management and team building
  • Excellent relationship management, problem resolution, and service excellence skills
  • Analytical and data experience required
  • Effective collaborative and proven process improvement skills
  • Strong oral and written communication skills
  • Ability to interact within all levels of the organization
  • A strong working knowledge of Microsoft Office products
  • Demonstrated ability to successfully plan, organize and manage projects
  • SharePoint, Visio, MS Project skills preferred

About WellSense

It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances. 

WellSense Health Plan is a nonprofit health insurance company serving more than 440,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded 25 years ago, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances.

*WellSense will require proof of COVID-19 vaccination(s) as a term of employment for all employees. The company may make exceptions to this requirement in certain limited circumstances for religious or medical purposes.

Job ID
275
Job Title
Supplier Relationship Manager I
Application Deadline
March 03, 2023
Salary Range
$85000.00 - $95000.00
Salary Currency
US Dollar
Job Location
Remote,
Website
 

Contact Information

Name
Julie Simboli
Email
julie.simboli@wellsense.org 
Best Method of Contact
EMAIL
230015