Contract Manager

Description

Contract Manager - Core Responsibilities

Salary: £50K to £60K

The following core activities apply to all Contract Manager roles for aligned accounts:

Management and Governance of Contractual Mechanisms

Create and update of the Contract Guide and relevant commercial control documentation (e.g. Contract Calendar; Change Control Log, W@R Register etc); with the assistance of the assigned Legal Adviser as appropriate
Obligations Management: extraction, allocation and tracking of key customer and supplier obligations required to be fulfilled
Ensure Charging, Relief and Change Control and other key contract and commercial mechanisms are operated in accordance with the contract and the Change Policy
Draft Complex CCNs and other ancillary contract documentation such as updated conformed contracts and Financial Models as required by the terms of the Contract
Assurance of “in-life” transactions such as reviewing pricing variations, statements of work, work orders, indexation and milestone payments etc and ensuring that these are reviewed and signed off in accordance with the Delegated Authority Matrix for the Contract
Act as the principle contact for sales and operational teams on contract issues and single point of contact for escalation to legal advisers
Ensure suitable handover mechanisms and materials are in place to move the contract into standard BAU operating model within timescales agreed by the business and then act as point of contact for adhoc contract queries that may arise from the service delivery team.

Provision of Contractual & Commercial Expertise:

Act as a trusted adviser to sales and operational teams in order to assist in delivering contractual obligations and to assist in identifying commercial and contractual solutions to in life issues
Interface with Customers and internal departments to understand Contract Change / and additional service requirements and negotiate certain contract terms
Liaison with and escalation to relevant Group area for policy queries and act as a subject matter expert in managing the contract in accordance with appropriate Company Policies e.g. Commercial Policy
Implementation of best practice regarding Deal Risk: i.e. pro-active monitoring of key risks identified at bid stage and ensuring risks are identified, tracked and reviewed on a regular basis by the Account Team
Monitor the commercial and contractual implications of performance and financial issues, monitor and manage variances from key assumptions and ensure the maintenance of a suitable audit trail of key client and internal interactions and decision points
Participate in internal and external account reviews and support the development of Service Management KPI improvement plans to ensure effective contract performance
Support the pre-sales, service delivery and account manager teams in contract negotiations through risk analysis, drafting and agreeing contract schedules, producing controlled versions of contracts where required or delivering “contract walk” to show delta and inform negotiation strategy.

Contract Lessons Learned:

Provide accurate feedback with assigned Legal Adviser to pre-sales functions regarding deviation from modelled solutions and issues in contract operation
Track actual risk / opportunity and provide audit trail for variance from baseline contract performance in accordance with Commercial Policy
Measure impact of W@R and Goodwill on UK profitability to inform and improve commercial governance
Continuously improve the contracting environment - processes and awareness - within Computacenter, and contribute to the provision of innovative and flexible solutions to contract/commercial issues.

Skills, Knowledge and Leadership Behaviours

Proven experience managing large and complex contracts
Good standard of drafting capability
Ability to work within senior teams and advise and escalate as appropriate
Ability to understand and manage complex risks and issues
Good communication skills and ability to operate across different levels of management and senior management
Understanding of P&L, Balance Sheet and associated internal finance systems
Excellent Project Management and planning skills on major contract negotiation
Experience of dispute resolution
“Can do” attitude to problem solving within team dynamic
Work closely and collaboratively with the assigned legal adviser.

Relationships

Key internal relationships are with Service Delivery functions, Account Teams, Lawyers, Commercial Finance, Heads of Department and Group Functions (e.g HR)
Key external relationships are with Client and its external advisors.

Entry Criteria

Relevant legal/financial skills (formal qualification is not required) and/or relevant commercial/ contractual experience
Experience of influencing at a senior level within a medium to large scale organisation
Excellent inter-personal skills with an ability to work in a sales led culture and escalate where appropriate
Ability to create followership by character and expertise such that a “trusted adviser” role is created within the relevant account by this individual
Demonstrable ability to work effectively under pressure in a highly changeable and fast moving environment
Demonstrate excellent relationship management and development skills along with excellent written and verbal skills.

Job ID

126

Job Title

Contract Manager

Start Date

08/19/2021

Application Deadline

September 18, 2021

Salary Range

no minimum salary specified - no maximum salary specified

Min. Years of Experience

15.0

Job Location

UK,

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