Organizations worldwide are increasingly concerned about their image. Today's economic conditions and business structures enable increased choice over who we want to do business with, and increased visibility into a company's values and performance. So in executive minds, the customer / vendor experience has become a critical source of value and differentiation.
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But what does this mean? Is it just about trust, integrity, fairness? Certainly these are fundamental attributes. But for many, the customer / vendor experience is also becoming encapsulated in the overall term 'ease of doing business'.
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In this edition of Contracting Excellence, we explore how contracting and relationship practices and capabilities impact 'ease of doing business' and provide a source of competitive advantage. 
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\r\nTim Cummins, IACCM
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