If you can’t measure it, it doesn’t exist
One of the axioms that grew out of the quality movement was: ‘If you can’t measure it, it doesn’t exist.’ Its more recent derivative, ‘If you can’t measure it, you can’t manage it,’ has direct applicability to SLAs. However, being able to measure a process or service is necessary, but it is not sufficient to be able to manage it.
\r\nPATTERSON SHAFER, INTRASPHERE TECHNOLOGIES
This resource is only available to our paid members. You can Join Us or Sign in to get access to this resource.