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Automation plays a fundamental part in managing key performance
\r\nindicators (KPIs) and metrics programs. This article discusses the
\r\nappropriate metrics to consider and implement in your organization,
\r\nand provides a case study with insights into how an organization
\r\nhas implemented, and benefited from, an automated
\r\nKPI/metrics program
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\r\nASHIF MAWJI, UPSIDE SOFTWARE
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