The IACCM Capability Maturity Model provides a mechanism to rapidly and accurately assess both buy-side and sell-side process performance by focusing on the key commercial attributes that drive business outcomes. This article provides an insight into the model, discusses the procedures required to implement the model, and the benefits which flow from it, with examples from Rockwell Automation and Cisco Systems.\r\n\r\nMARK DAVID, COMMITMENTOR; KATHERINE KAWAMOTO, IACCM; AND TIM MCCARTHY, ROCKWELL AUTOMATION
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