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23 January 2015 · Research Reports

Negotiating IT Services & Outsourcing Contracts

Getting the right results from IT Services and Outsourcing relationships is critically important. Much depends on finding the right supplier and negotiating the right agreement. Negotiation is not only about establishing the best terms and conditions; it also provides insight to the culture of the organization you will be working with. This report is based on client experience and compares the approach taken by nine major international suppliers of IT Services and Outsourcing.


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