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15 May 2013 · Article

One company's paradigm shift turns potential loss into measurable gain

In this article, author Anupam Sharan, the contract governance director of Sutherland Global Service in India, describes the derailment his company began experiencing because of poor contract management.  He recalls how his team sidesteped the pitfalls they saw coming. Their first step in keeping all contracting processes on track was to identify reasons why things began breaking down.


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